Water Bottle Shoulder Bag

Thank you for visiting and shopping with us! Below are the details of our shipping process: Delivery time 1-3 business days.

Processing Time

All orders are processed the same working day. Orders are not shipped or delivered on weekends or holidays.

In cases of high order volume or delays due to external factors, we will notify you by email.

Shipping Times & Delivery

Domestic (U.S. / Local Region):

Estimated delivery time is 1-3 business days.

International:

We Don't Ship Internationally yet, Sorry!

Shipping Rates

FREE Shipping On All Orders!!

Incorrect Addresses

Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📦 Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Please allow 1–2 business days for the tracking link to update.

📩 Questions?

If you have any questions about your order or shipping status, feel free to contact us at info@ohvora.shop

Refund & Return Policy

Thank you for shopping with us! We want you to love your purchase, but we understand that sometimes things don't work out. Please review our policy below:

✅ Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return;

The item must be unused and in the same condition as you received it.

Please note: Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon arrival.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at info@ohvora.shop with your order number and a photo of the issue.

💰 Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and credited back to your original payment method within 5-10 business days.

Note: Depending on your bank or credit card company, it may take an additional 1-2 business days for the refund to appear in your account.

❓ Questions?

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at info@ohvora.shop. We're here to help!