Refund & Return Policy
Thank you for shopping with us! We want you to love your purchase, but we understand that sometimes things don't work out. Please review our policy below:
✅ Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return;
The item must be unused and in the same condition as you received it.
Please note: Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon arrival.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at info@ohvora.shop with your order number and a photo of the issue.
💰 Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and credited back to your original payment method within 5-10 business days.
Note: Depending on your bank or credit card company, it may take an additional 1-2 business days for the refund to appear in your account.
❓ Questions?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at info@ohvora.shop. We're here to help!